How to Cancel an Etsy Order Successfully

It is normal to know how to cancel an order on Etsy both as a buyer and as a seller. This order cancellation is a process that occur every day on etsy and do not take it personal. An etsy order might go wrong at a point and the only option for the buyer is to cancel the order or ask the owner of the etsy shop to cancel the order on their behalf. Here in this blog post, my guide will answer some similar questions people ask on how to cancel order on etsy either as a buyer or as a seller on etsy. I will also provide answers to similar questions that are related to the main topic of discussion for your knowledge improvement. 

 

Can I Cancel an Etsy Order before it is Shipped? 

Yes, you can cancel an Etsy order before it is shipped, but the ability to do so may depend on the individual shop's policies. Here is how to cancel an order on Etsy: 

1. Go to your Etsy account and click on "You" in the top-right corner of the page. 

2. Select "Purchases and reviews" from the drop-down menu. 

3. Find the order you want to cancel and click on "Cancel order" on the right-hand side of the page. 

4. Choose the reason for cancellation from the drop-down menu and add any additional comments if necessary. 

5. Click on "Submit." 

If the seller has already shipped your order, you will not be able to cancel it through Etsy. However, you can still try to contact the seller and request a cancellation. If they agree, they may ask you to refuse the package or return it to them once you receive it. Keep in mind that some sellers may have specific policies for cancellations and returns, so it is always a good idea to check with them directly. 

 

Also Read: 15 Effective Tips to get more Sales on Etsy without paying for Ads. 

Do you get Penalized for Canceling an Order on Etsy?

As a buyer on Etsy, you are generally not penalized for canceling an order as long as you do so within Etsy's policies and guidelines. However, it is important to note that canceling an order can have implications for the seller, as it may affect their shop's metrics and ratings. When a buyer cancels an order, the seller may receive an "order cancellation" notification and the order may be marked as canceled on their shop's dashboard. If the seller has a high rate of order cancellations, it may affect their shop's performance metrics, such as their on-time shipping rate, which can affect their search rankings and visibility on the platform. 

Additionally, if the seller has already started working on the order or has incurred expenses related to the order, they may be less willing to cancel it without incurring some form of restocking or cancellation fee. 

 

Why can't I Cancel an Etsy Order?

There could be a few reasons why you may not be able to cancel an Etsy order. Here are some possible explanations: 

1. The seller has already shipped the item: If the seller has already shipped the item, you will not be able to cancel the order through Etsy. In this case, you may need to wait for the item to arrive and then return it or contact the seller directly to see if they are willing to cancel the order. 

2. The seller has a no-cancellation policy: Some sellers on Etsy may have a policy that states that orders cannot be canceled once they have been placed. If this is the case, you will not be able to cancel the order through Etsy. However, you can still try contacting the seller directly to see if they are willing to make an exception. 

3. The cancellation window has passed: Etsy allows buyers to cancel orders within a certain window of time after the order has been placed. If this window has passed, you may not be able to cancel the order through Etsy. However, you can still try contacting the seller directly to see if they are willing to make an exception. If you are unable to cancel an Etsy order for any of these reasons, it's important to communicate with the seller as soon as possible to see if there is any way to resolve the issue. 

 

Also Read: How to write Etsy Listing Description that will bring Massive Sales.

 

How do I Cancel an Order on Etsy app? 

You can cancel an Etsy order on the Etsy mobile app by following these steps: 

1. Open the Etsy app on your mobile device. 

2. Tap on "You" at the bottom right of the screen. 

3. Tap on "Purchases and reviews." 

4. Find the order you want to cancel and tap on it. 

5. Tap on "Cancel this order" at the bottom of the screen. 

6. Choose the reason for cancellation from the drop-down menu and add any additional comments if necessary. 

7. Tap on "Submit" to cancel the order. 

If you are unable to cancel the order through the app, you can also log in to your Etsy account using a web browser on your mobile device to cancel the order following the steps I mentioned in my previous response above. 

I hope my guide above will help you know the process on how to cancel an etsy order as a buyer or seller. Note that, you will have to read the etsy guidelines and policies before canceling an order. You can also read our other post on finding low competition niches for print on demand business you should have an idea to start with.